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article 1 GENERAL

These general terms and conditions apply to every purchase-sale agreement concluded with ONEBYTWO the label by a visitor to this website, hereinafter referred to as “customer”.

These general terms and conditions always take precedence over all other terms and conditions of the customer. Additional terms and conditions of the customer are excluded, unless they have been expressly accepted by us in advance, in writing.

These general terms and conditions can easily be consulted on the website:



High Street 15

3321 Outgaarden



Company number: BE 0760.422.392


article 2 ORDER

An agreement is valid when placing the order and completing the payment, or by sending an email containing an order.


article 3 LIABILITY

We guarantee that the products supplied by us meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and we therefore guarantee the manufacturer's warranty of the product delivered to you.


The customer is obliged to check the delivered goods immediately upon receipt.
If it appears that the delivered item is wrong, defective or incomplete, the customer must immediately report these defects in writing (before proceeding to return) to

If this is not reported in time (within 10 calendar days), we cannot be held liable. The original label may not be removed from the article, if this is the case then the article is no longer in new condition and we cannot reimburse this.


Our liability does not apply if:

A) The customer has repaired and/or modified the delivered goods himself or has had them repaired and/or processed by third parties.

B) The delivered goods have been exposed to abnormal conditions or are otherwise handled carelessly or have been treated contrary to our instructions and/or instructions for use on the packaging.

C) For damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

D) If and insofar as its obligations cannot be fulfilled as a result of force majeure.

Force majeure is understood to mean any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delay or non-performance by our suppliers, Internet failures, electricity failures, e-mail failures and failures or changes in technology provided by third parties, transportation difficulties, strikes, government action, delays in supply, negligence of suppliers and/ or manufacturers of  as well as auxiliary persons, illness of personnel, defects in auxiliary or means of transport are expressly regarded as force majeure.

In the event of force majeure, the seller reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is the seller obliged to pay any fine or compensation.

If the seller has already partially fulfilled its obligations at the commencement of the force majeure, or can only partially fulfill its obligations, it is entitled to separately invoice the part already delivered or the part that can be delivered and the customer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered or to be delivered has no independent value.



If the customer is not satisfied with the purchase, there is the option to return. We do not provide a free return service in Belgium for products/purchase.  

The return costs are for your own account. We do not accept returns of items purchased in the sales (or with any other discount). The customer must then return the package at his own expense to the following address: ONEBYTWO the label, Mechelsestraat 29A, 3000 Leuven.

In order to be entitled to the refund, the customer must inform us within 10 calendar days of receipt by email ( which goods the customer wishes to return. The maximum return period is 14 calendar days.

If the customer does not send the return within 14 calendar days of receipt, it will no longer be accepted and we will not issue a refund. The order can hereby be received back by the customer after payment of the standard shipping costs.

The returned items must be returned to us intact. A strict check will be carried out on this. If the items are no longer intact, no refund will be made. The order can hereby be received back by the customer after payment of the standard shipping costs.

article 5 PAYMENT

Payment is always made via a secure electronic platform "Mollie" with a choice of various secure payment options. If the payment is not completed, the order will not be processed.



The execution of the agreement normally takes place immediately after completion of the payment and at least within a period of 30 days. When ordering pre-orders, the execution period can extend to a maximum of 10 days after the order.

If this is not possible (because the ordered item is out of stock or no longer available), there is a delay for other reasons or an order cannot or only partially be executed, the consumer will receive a message within 1 month after placing the order. and in that case he has the right to cancel the order without costs and notice of default.

Shipping is done within 5 working days via bpost. Any delay in execution  does not give any right to compensation in that case.

The place of delivery is the address provided by the consumer when ordering.

The customer must check the address thoroughly when placing an order. When an order is returned due to an incorrect or incomplete address, a fee of €5.00 will automatically be charged. Both with the refund and when the package needs to be sent again.  

This also applies if the package is not collected at the post office and therefore automatically returns to us.  

To the seller's delivery obligation  will, subject to proof to the contrary, have been paid as soon as the goods delivered by the seller have been offered to the buyer. In the case of home delivery, the carrier's report, containing the refusal of acceptance, serves as full proof of the offer of delivery.

All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.


article 7 PRICES

Prices will not be increased within the term of the offer, unless legal measures make this necessary or the manufacturer implements interim price increases.

All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typing errors.

All prices on the site are in Euros and include 21% VAT.


article 8 OFFERS

Offers are without obligation, unless stated otherwise in the offer.

Upon acceptance of a non-binding offer by the buyer, ONEBYTWO the label reserves the right to revoke or deviate from the offer within the period of 3 working days after receipt of that acceptance.

Verbal promises only bind Mine de Rien Fashion after they have been expressly confirmed in writing.

Offers from ONEBYTWO the label do not automatically apply to repeat orders.

ONEBYTWO the label cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.

Additions, changes and/or further agreements are only effective if agreed in writing.



All images; photos, drawings, etc.; including data regarding weights, dimensions, colours, images of labels, etc. on the website  are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement.



The integral content of the ONEBYTWO the label webshop is owned by the company, this includes: the design and layout, software, images, moving images, sounds and texts. All rights associated with this are controlled by the company.

Customers may only download and/or make a copy of this content for personal, non-commercial use only.

The information on the website is intended as non-binding and not as a concrete offer to conclude an agreement. Agreements are only concluded after acceptance of the order by the seller.  


Article 11 DISPUTES

All disputes arising from this agreement are governed by Belgian law. The Court of First Instance in Leuven has full jurisdiction in disputes.


article 12 BINDING

With every electronic order of products, the customer declares to agree with these general terms and conditions. These conditions are always binding.

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